WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST

Recreation Supervisor
Full-Time / Hourly
 
Job Summary
The Recreation Supervisor will assist in the planning, organization, direction, and control of all activities at the pool and beach. Provide guests with the necessary information regarding the activities in the pool and beach area. Part of the role's mission is to lead the Recreation Department, ensuring that the highest level of quality is met according to established standards, optimizing productivity, and providing well-being and comfort to hotel guests.
 
Main responsibilities:

Assist in sports activities, pool and beach area activities.
Monitor the inventory of towels and games.
Create a good atmosphere with guests.
Follow and comply with the established entertainment schedules.
Ensure the good condition of the facilities and sports equipment, as well as their proper use.
Inform immediate supervisor of any damages or malfunctions.
Follow up on activity information and ensure the schedules are met.
Supervise the Water Sports and Recreation staff.
Promote compliance with all rules, regulations, and safety practices by clients and visitors.
Report any accidents or injuries and ensure that those affected receive proper attention.
Carry out all tasks and instructions assigned by the immediate supervisor, complete special projects as well as the responsibilities required by the position.
 
Minimum requirements of the position:

University degree.
Proficiency in English and Spanish.
Minimum 2 years of experience in supervising staff.
Experience in a hotel or related field, preferred.
Proficiency in Office programs.
Customer service-oriented, excellent communication skills.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Must be able to stand, walk, or bend. Must be able to lift at least 50 pounds.
 
 We care for people so they can be their best.

Bellperson
Full-Time / Hourly
 
Job Summary
The Bellperson is responsible for providing a warm and friendly service upon guest and client arrival and departure, efficiently and safely managing and transporting luggage while maintaining a professional hotel image that meets the highest standards of efficiency, courtesy, discipline, and presentation. They consistently provide a warm and professional welcome and farewell to guests and clients during their arrival and departure from the hotel, always maintaining impeccable presentation and a genuine service attitude. The Bellperson is responsible for handling and transporting guest luggage during check-ins, check-outs, room changes, and storage, always displaying a service-oriented and courteous attitude.
 
Main responsibilities:

Consistently provide a warm and professional welcome and farewell to guests and clients upon arrival and departure from the hotel, always maintaining an impeccable presentation and a genuine service attitude.
Handle and transport guest luggage during check-ins, check-outs, room changes, and storage, always demonstrating a service-oriented and courteous attitude.
Escort guests to their rooms, maintaining a respectful and discreet attitude, correctly describing the services and amenities in each room, clarifying doubts, and answering questions. If a golf cart is required for this task, strict adherence to golf cart handling policies must be followed.
Provide accurate and timely information to guests about local tourist attractions and the surrounding area, promoting the hotel's facilities and services, and selling them when possible.
Perform messenger and package delivery services, as well as deliver newspapers to guest rooms according to the Bell Captain’s instructions.
Efficiently and courteously handle phone calls, providing the information requested by guests and clients based on the department’s established phrasing.
Ensure that the work equipment is in optimal condition and maintain the area where luggage is stored in perfect cleanliness and order.
Stay informed about the hotel’s policies, procedures, facilities, services, and events.
Maintain a professional and calm attitude during moments of pressure, always aiming to satisfy guests within the hotel's policies and procedures. Communicate any issues that could negatively affect guest satisfaction or the hotel’s image to the immediate supervisor.
Arrive on time for work and comply with hotel policies and procedures regarding discipline, presentation, work hours, traffic areas, and safety standards.
Attend department meetings and continuously participate in scheduled training for the position.
Perform all tasks and duties assigned by the immediate supervisor, as well as any additional responsibilities required by the position.
 
Minimum requirements of the position:

High School Diploma.
Flexible schedule (available for overtime, day and night shifts, holidays, and weekends).
Proficiency in both English and Spanish.
Preferably 6 months of experience.
Valid Puerto Rico driver's license.
Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.
Problem-solving skills.
Excellent communication skills.
Service-oriented attitude, kindness, and courtesy.
 
 We care for people so they can be their best.

PBX Agent
Full-Time / Hourly
 
Job Summary
The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. Approach all encounters with guests and employees in a friendly, service-oriented manner. Take and deliver messages according to standards. Maintain guest privacy at all times. Provide information about the hotel. Record and relay all guest requests and verify completion. Maintain daily activity log.
 
Main responsibilities:

Answer phone calls and provide a polite response to all calls in a professional manner while following telephone etiquette.
Responsible for handling all incoming and outgoing calls and directing them to the appropriate department. It is expected to remain polite, cautious, and professional while speaking on the phone.
Maintain an enthusiastic attitude while answering calls. Smile through the call, as this is reflected in your voice.
Provide accurate and appropriate information about hotel services, checkout times, hotel features, and any other amenities and services provided to guests.
Take guest wake-up call service requests.
Keep a record of wake-up call services provided to guests. If a wake-up call is unanswered, contact security for a wellness check.
Take notes and messages over the phone and deliver them accurately to the appropriate guests.
Answer phone calls within 3 rings. Listen to all guest complaints in an appropriate and professional manner, showing empathy and staying calm.
Keep proper records of all guest complaints and ensure they are handled by the appropriate department. If necessary, seek assistance from the front desk manager and/or shift manager.
Refer major administrative or operational issues to the supervisor or department head.
Be familiar with the hotel's various terminologies and glossaries. Handle all telephone equipment carefully and follow the telephone procedure set by the hotel's authority.
Minimum requirements of the position:

High School diploma or equivalent and/or experience in a hotel or related field preferred.
Bilingual (English and Spanish).
Must be able to convey information and ideas clearly.
Must be proficient in Windows operating systems.
Flexible schedule (available to work overtime, day and night shifts, holidays and weekends).
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
 
 We care for people so they can be their best.

Sales Manager
Full-Time / Exempt
 
Job Summary
The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of resort accounts in assigned market segments. The Sales Manager is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Main responsibilities:

Effectively attain assigned sales and revenue goals, as well as solicitation call goals, while also training/mentoring others to do the same.
Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Business Travel (BT) and/or Groups, as applicable.
Monitor and evaluate trends within your market segment.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Collaborate in the preparation, implementation, and compilation of data for the sales strategic plan, weekly and monthly sales production reports, quarterly/annual goals, group sales, marketing budget, projections, and other reports as required.
Adheres to established regulations, company standards, sales standards and sales metrics related.
Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
Maintain strong visibility in local community and industry organizations, as applicable.
May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.
In addition to performing essential functions, this position may require performing a combination of support duties, with the percentage of time spent on each task determined solely by the administrator based on the hotel’s specific requirements.
Perform any other duties as requested by management.
Comply with attainment of individual goals, as well as team goals and budgeted metrics.
Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis.
Travel, as required.
 
Minimum requirements of the position:

At least 2 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience.
Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
Must have thorough experience with professional selling skills: opening, probing, supporting, closing.
Shows strong analytical skills and strategic vision in establishing appropriate sales deployment.
Must be proficient in general computer knowledge especially Microsoft Office products.
Must be able to work independently and simultaneously manage multiple tasks.
Strong organization and presentation skills.
Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
 
 We care for people so they can be their best

Loss Prevention Agent
Full-Time / Hourly
 
Job Summary
The Loss Prevention Agent is responsible for preventing, observing, and reporting all incidents, breakages, accidents, medical situations, criminal activities, and/or any loss that occurs on the premises. They will ensure that all regulations are being followed. They will respond to all emergency situations and assist the director, supervisor, or manager in charge with any matters involving internal or external visitors and guests. The Security Officer will be responsible for supporting the fulfillment of any needs our clients may have, as long as these actions are in accordance with company regulations and policies.
 
Main responsibilities:

Assist all departments with any issues that arise, without limitation to functions, as long as they are legal matters.
Inspect all areas to ensure a safe environment for both internal and external clients, ensuring all hotel operations are running smoothly.
Report all emergency situations immediately.
Stay in position until properly relieved.
Complete written reports of incidents, losses, medical reports, guest complaints, and others that require written documentation.
Complete a daily activity report that is accurate and detailed.
Receive and log all lost and found items and store them according to hotel standards.
Empowered to make decisions in the best interest of the hotel.
Assist management with other matters and projects as requested.
Assist all guests with opportunities and resolutions in the best interest of both the guest and the hotel.
Ensure all points of sale are operating according to hotel standards and prevent any kind of loss.
Be well-informed of all hotel safety operational procedures.
Safeguard any work equipment assigned to them.
Maintain a high level of confidentiality.
Keep their work area clean and organized.
Responsible for issuing reports as instructed by their immediate supervisor.
Execute any other instructions or tasks assigned by their immediate supervisor, as well as additional responsibilities as required by the role.
 
Minimum requirements of the position:

High school diploma and/or related studies preferred.
Valid Puerto Rico driver’s license.
1 year of experience in hospitality or a related field.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Problem-solving skills.
Proficiency in both English and Spanish.
Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.
Ability to work as part of a team.
 
 We care for people so they can be their best.

Housekeeping Room Attendant
Full-Time / Hourly
 
Job Summary
The Room Attendant is responsible for ensuring the cleanliness and orderliness of designated guest rooms, ensuring that they meet the company’s quality and satisfaction standards. This role is crucial in making sure our guests’ rooms are up to the highest cleanliness and comfort standards.
 
Main responsibilities:

Cleaning guest rooms: Perform daily cleaning of guest rooms, including making beds, vacuuming carpets, and cleaning surfaces such as desks, tables, and windows.
Restocking supplies: Replenish toiletries, towels, linens, and other necessary items for guests.
Changing bed linens and towels: Change bed linens and towels as needed, ensuring they are always fresh and clean.
Bathroom cleaning: Clean and disinfect bathrooms, including toilets, sinks, showers, and bathtubs, and replenish necessary amenities.
Waste management: Collect and dispose of trash from rooms properly, following company standards.
Responding to guest requests: Respond to guest requests in a prompt and efficient manner, providing additional items or services as needed.
Maintenance reporting: Report any damage or maintenance needs in the rooms to ensure prompt repairs.
Compliance with safety standards: Follow all hotel safety procedures to ensure a safe environment for both guests and staff.
Team collaboration: Work together with other staff members to ensure a harmonious and efficient work environment.
Attend all required training sessions and daily, weekly, or monthly meetings.
Perform other duties as assigned by management.
 
Minimum requirements of the position:

High School Diploma.
Six months of experience in Housekeeping and/or related areas.
• Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Positive attitude and customer service-oriented.

 We care for people so they can be their best.

Food and Beverage Coordinator
Full-Time / Hourly
Job Summary
The Food and Beverage Coordinator is responsible for coordinating the food and beverage department, which includes staff rotation, stock control, cash handling, event delivery, and report preparation. This includes coordinating services and support staff, as well as managing contractors. The coordinator will take on administrative duties in combination with working on BEOs, F&B events, Envision, etc. As a Food and Beverage Coordinator, they will ensure the smooth and efficient operation of the Food and Beverage Department by ensuring that the coordination, administration, and communication of the department's functions and duties are carried out professionally, discreetly, accurately, and promptly in accordance with company policies.
Main responsibilities:

Achieve the established goals for total customer satisfaction in Food and Beverage under the standards of the company.
Stay alert to scores on different platforms, including restaurant satisfaction surveys.
Establish and maintain communication with the F&B management team of Envision and BEO Meetings regarding event changes.
Manage the Envision platform and provide updates.
Manage all incoming and outgoing mail from the F&B management office.
Support in maintaining and/or restoring relationships with key suppliers to improve purchasing power and sponsorship opportunities.
Attend necessary meetings, such as F&B, BEO, Culinary, Department meetings, and Lineups. Take minutes and distribute them to the entire F&B department.
Actively participate in training provided or assigned.
Coordinate interviews for the Food and Beverage department.
Extract daily reports as required by operations.
Perform any other duties as requested by the management.
Minimum requirements of the position:

Degree in Business Administration and/or qualification in Hotel Management or Culinary School.
Proficiency in English and Spanish.
Minimum 2 years of experience in restaurants (breakfast, lunch, dinner, buffet presentation, and beverage knowledge).
Must be proficient in Windows operating systems.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
 We care for people so they can be their best.

Recreation Activities
Full-Time / Hourly
 
Job Summary
Entertain, facilitate, participate, and create activities and games for our guests and visitors.
 
Main responsibilities:

Responsible for carrying out the scheduled activities for hotel clients according to company standards.
Participate in daytime and/or nighttime shows scheduled for guests.
Welcome guests and ensure their safety and comfort.
Create a good atmosphere with guests.
Provide lessons in water sports, including kayaking, paddle boarding, among others.
Follow and adhere to entertainment schedules and programming.
Organize scheduled sports activities.
Ensure the good condition of the facility and sports equipment, activity materials, games, etc., as well as their proper use.
Report any breakdowns or damage to the immediate supervisor.
Create a good atmosphere with guests.
Complete special projects as assigned by management.
Be familiar with all activity materials available in the department.
Keep the work area in perfect order.
Execute all instructions and tasks assigned by the immediate superior, as well as any additional responsibilities required by the role.
Minimum requirements of the position:

High school diploma.
Proficiency in English and Spanish.
Experience in hospitality, activities, and/or customer service.
Basic computer knowledge.
 We care for people so they can be their best.

Housekeeping Coordinator/Inspector
Full-Time / Hourly
 
Job Summary
The Housekeeping Coordinator/Inspector is responsible for ensuring cleanliness and order in all designated areas by supervising and coordinating the cleaning team and conducting inspections, ensuring that guest rooms and public areas meet the company’s quality and satisfaction standards.
 
Main responsibilities:

Responsible for assigning and distributing rooms to the cleaning team.
Evaluate shift assignments and prioritize the workload.
Answer phone calls within Hyatt’s standards, responding to requests professionally as stipulated in the company/hotel telephone etiquette procedure.
Answer all phones, use the two-way communication system, and generate computerized reports to ensure department compliance with service standards.
Manage and resolve guest complaints related to cleanliness in a timely and professional manner.
Manage early arrivals, special requests, VIPs, room moves, reservations, and early departures, providing continuous updates for inspectors and cleaning supervisors.
Regularly inspect guest rooms and public areas to ensure cleanliness and presentation standards are maintained.
Train cleaning staff in proper cleaning techniques, use of equipment, and cleaning products.
Supervise the inventory and replenishment of cleaning supplies and equipment as needed.
Maintain accurate records of team productivity, inspection reports, and other documents related to the housekeeping department.
Identify and report any issues or defects in rooms, equipment, or cleaning supplies.
Provide feedback and guidance to cleaning staff on areas for improvement and ensure corrective actions are taken.
Participate in relevant meetings for the position.
Perform all tasks and duties assigned by their immediate supervisor, as well as additional responsibilities required by the position.
 
Minimum requirements of the position:

High school diploma and/or university studies.
Full proficiency in English and Spanish.
Minimum of 1 year of experience in housekeeping and/or related field.
Customer service-oriented.
We care for people so they can be their best.

Handyman
Full-Time / Hourly
 
Job Summary
The Room Attendant is responsible for ensuring the cleanliness and orderliness of designated guest rooms, ensuring that they meet the company’s quality and satisfaction standards. This role is crucial in making sure our guests’ rooms are up to the highest cleanliness and comfort standards.
 
Main responsibilities:

Cleaning guest rooms: Perform daily cleaning of guest rooms, including making beds, vacuuming carpets, and cleaning surfaces such as desks, tables, and windows.
Restocking supplies: Replenish toiletries, towels, linens, and other necessary items for guests.
Changing bed linens and towels: Change bed linens and towels as needed, ensuring they are always fresh and clean.
Bathroom cleaning: Clean and disinfect bathrooms, including toilets, sinks, showers, and bathtubs, and replenish necessary amenities.
Waste management: Collect and dispose of trash from rooms properly, following company standards.
Responding to guest requests: Respond to guest requests in a prompt and efficient manner, providing additional items or services as needed.
Maintenance reporting: Report any damage or maintenance needs in the rooms to ensure prompt repairs.
Compliance with safety standards: Follow all hotel safety procedures to ensure a safe environment for both guests and staff.
Team collaboration: Work together with other staff members to ensure a harmonious and efficient work environment.
Attend all required training sessions and daily, weekly, or monthly meetings.
Perform other duties as assigned by management.
 
Minimum requirements of the position:

High School Diploma.
Knowledge of basic repair skills (plumbing, electricity, painting, etc.).
Valid Puerto Rico driver's license.
Ability to work seated for extended periods, bend, lift objects up to 50 lbs, walk continuously, and stand for long periods.
 We care for people so they can be their best.

Housekeeping Supervisor 
Full-Time / Hourly
 
Job Summary
Coordinate and supervise the cleaning of offices, guest rooms, and public areas according to hotel standards. Ensure that all staff are properly trained and have the necessary tools and equipment to effectively carry out their respective tasks.
 
Main responsibilities:

Perform opening and closing procedures when scheduled for shift changes according to hotel policies and procedures.
Conduct pre-shift meetings with all staff at the start of each shift and provide training sessions as needed.
Record requests, assign tasks to the appropriate staff, and follow up to ensure task completion using HotSos.
Follow and ensure compliance with all hotel key control procedures.
Inspect the storage area, the housekeeper's carts, and cleaning products and amenities.
Perform daily inspections of offices, public areas, guest rooms, and back-of-house areas. Record the results of inspections and review the written inspection sheet with staff members.
Review the department staff's performance for adherence to safety codes.
Report necessary repairs in offices, public areas, and guest suites immediately to HotSos.
Conduct monthly evaluations of employees who need re-training and provide daily/weekly follow-up on action plan items.
Conduct regular inventories of department items and prepare timely supply requests to ensure that supplies are always at the appropriate levels.
Maintain proper condition of inventories.
Control expenses and minimize waste in all areas of the department.
Identify and explain room features to employees.
Enforce and ensure compliance with lost and found procedures. Report and return all lost and found items.
Assist in deep cleaning projects. Must be able to operate floor care and carpet equipment.
Promote teamwork and quality service through daily communication and coordination with other departments.
Observe all relevant risk assessments for any work performed.
Observe all OSHA regulations for any chemicals used.
Maintain full knowledge of systems and manual systems.
Respect any confidential information received regarding guests, staff, and management. Maintain confidentiality of proprietary information.
Anticipate guests' needs; respond promptly and acknowledge guests even when busy.
Follow all company policies and procedures and report accidents, injuries, and unsafe working conditions to the director and/or manager.
Speak with others using clear and professional language and answer phones and radios using appropriate etiquette.
Maintain positive relationships with guests.
Execute all instructions and tasks assigned by the immediate supervisor, as well as any additional responsibilities required by the position.
 
Minimum requirements of the position:

University degree.
Minimum of 1 year of experience.
Flexible schedule (available to work overtime, daytime and nighttime shifts, holidays, and weekends).
Proficiency in English and Spanish.
Previous supervisory experience.
Customer Service oriented.
Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.
 
 We care for people so they can be their best.

Group Sales Coordinator 
Full-Time / Hourly
Job Summary
The Group Sales Coordinator is responsible for leads, proposals, site inspections, contracts, and conducts hotel tours for customers interested in our property on behalf of our Sales Team.  The Group Sales Coordinator is responsible to showcase the property and present themselves professionally at all times to help close the business for the hotel.
Main responsibilities:

Conduct thorough Inspections before scheduled appointments: Inspect all hotel areas, including guest rooms, public spaces, meeting spaces, restaurants and outdoor spaces checking for cleanliness, maintenance issues, and compliance with brand standards.
Evaluate condition of furniture, fixtures, linens, amenities, and décor, noting any wear and tear, damage, or inconsistencies.
Coordinate reservations and transportation for guests siting the hotel prior to arrival.
Coordinate all amenities, dinner reservations, and off-site activities for guests.
Observe staff performance, including guest interactions, service standards, and adherence to operational procedures.
Accurately record inspection findings, feedback, and results using detailed checklists and/or reports to hotel management, and sales person assigned.
Complete turnover process in contracted groups, and introduce to Groups/Conventions.
Complete Envision training.
Assign Leads to proper sales member.
Prepare Proposals for Sales Team.
Prepare Contracts for Sales Team.
Ensure all contracted groups, match Envision system before turnover.
Perform any other duties, as requested by management.
Minimum requirements of the position:

High School diploma or equivalent is required with college course work in related field preferred.
Experience in a hotel or a related field is also preferred. 
Strong organization and presentation skills.
English and Spanish verbal and written.
Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge.
Proficient with Microsoft operating Systems.
 
 We care for people so they can be their best.

Front Desk Agent
Full-Time / Hourly
 
Job Summary
Responsible for executing the check-in and check-out procedures for guests, according to the hotel's quality standards, policies, and procedures. Properly and timely records all charges and credits to guest accounts, strictly adhering to established guidelines. Efficiently and kindly attends to guests, clients, executives, and hotel staff in all matters related to the department, always displaying a genuine service attitude.
 
Main responsibilities:

Review the information board to understand the daily situation: room availability, arrivals, events and groups in the hotel, VIP list, MOD calendar, general hotel information, and any other communication related to your activities.
If working as the cashier for the shift, collect the assigned safe box for the fixed cash fund, verifying that it is complete, including cash, internal checks, or any other monetary documents. Manage and be responsible for these funds and deposit them at the end of the shift according to the established procedure.
Receive keys and the task log book (Log Book) at the start of the shift, addressing any pending tasks received. Also, return the keys and log book at the end of the shift.
Carry out guest check-ins and ensure that rooms are assigned according to the type of reservation, rate, or request, strictly following the established standards and procedures for check-in.
Promote the sale of rooms with higher rates than reserved at the time of guest check-in.
Maintain constant communication with the Housekeeping Department to ensure efficient and continuous information flow regarding the status and assignment of rooms.
Maintain proper communication regarding credit matters with the Sales, Credit, Reservations, and Cashier Departments.
Maintain an orderly pit of guest accounts with all necessary information, support documentation, and receipts, ensuring no pending charges and detecting any anomalies to report to the immediate supervisor.
Properly and promptly record charges and credits to guest accounts for consumptions, services, deposits, transfers, etc., ensuring that adjustments are approved by the Operations Director or the General Controller.
Perform foreign currency exchange to local currency according to the hotel's guidelines.
Reimburse foreign currency to local currency to the General Cashier, following the established procedure.
Address, investigate, and resolve guest complaints, maintaining a professional and calm attitude during pressure moments, always striving to satisfy the guest within the hotel’s policies and procedures. Report any situations or circumstances that may negatively impact guest satisfaction or the hotel's image to the immediate supervisor.
Provide accurate information when requested by the guest or direct them to the appropriate department or person.
Carry out guest check-outs according to their payment method and account status, strictly following the established check-out standards and procedures.
At the end of the shift, prepare the cash concentration report and envelope, attaching all supporting documentation and depositing it according to the established procedure.
Maintain proper communication with the immediate supervisor, informing them of any issues or situations that arise and seeking assistance when needed.
Front Desk Agent (Overnight)

Arrive to work on time and comply with the hotel's discipline policies, appearance standards, schedules, traffic areas, and safety rules.
Verify the rent of each occupied room, generating the room revenue report, ensuring that the rates applied to rooms correspond to the reservation, contracts, and rates in each case.
Report any discrepancies in rate applications to the Night Auditor before the audit closing.
Responsible for preparing the "Welcome Kits" as per the procedure, as well as printing registration cards for the day's arrivals and classifying them in the pit, including the necessary information for packages, groups, and VIPs. Verify the order of documents in the pit.
Responsible for generating reports as instructed by the immediate supervisor and distributing them to the designated lockers.
Print folios for the day's check-outs once the Night Auditor has processed the room charges, ensuring that they are distributed to the rooms by the Bell Department.
Copy original entry coupons for the day, noting the folio number and room number, to deliver to the Credit Department with the original and a receipt copy, which is also attached to the registration card.
Arrive to work on time and comply with the hotel's discipline policies, appearance standards, schedules, traffic areas, and safety rules.
Execute all instructions and tasks assigned by the immediate supervisor, as well as any additional responsibilities required by the position.
 
Minimum requirements of the position:

High School Diploma
Customer Service orientation and mindset
Bilingual
Computer knowledge (Word, Excel, Access, Outlook)
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
 
 We care for people so they can be their best.

Banquet Supervisor
Full-Time / Hourly
 
Job Summary
Responsible for supervising the staff under their charge, ensuring their uniformity, good presentation, discipline, and efficient performance. They will also be responsible for greeting the guests with professionalism and warmth. The Supervisor supports and assists the Food and Beverage Manager by overseeing that procedures and quality standards are followed.
 
Main responsibilities:

Achieve established goals for total customer satisfaction in Food and Beverage under the company’s standards.
Supervise the daily operations of the Banquets, Restaurants, Bars, and/or Room Service, as assigned.
Align the operations of the staff under their supervision with company standards.
Supervise and coordinate all events and receptions at the hotel.
Address and resolve guest or customer complaints immediately and report them to the Food & Beverage and Banquet Management.
Comply with and enforce hotel standards in their areas of responsibility.
Monitor the development of buffets and meal service periods.
Report to the manager any violations of hotel standards for corresponding sanctions, training, and corrective actions.
Ensure the order and discipline of staff, developing a positive service attitude.
Encourage sales in the restaurant and bar.
Periodically evaluate the condition of equipment in their areas of responsibility to ensure proper functionality.
Implement hygiene and safety standards to prevent illnesses or accidents.
Organize periodic meetings to address comments and suggestions from the staff.
Maintain open communication with the Food and Beverage Management and other areas of the hotel.
Perform all tasks and duties assigned by the immediate supervisor, as well as any additional responsibilities required by the position.

Minimum requirements of the position:

Degree in Business Administration, Hospitality, or related field.
Minimum of 2 years of experience in restaurants, banquets, and staff supervision.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Proficiency in English and Spanish.
 
We care for people so they can be their best.

Steward
Full-Time / Hourly
 
Job Summary
The Steward is responsible for maintaining cleanliness, hygiene, and organization in kitchen and service areas, ensuring compliance with the hotel’s quality and hygiene standards. They support the kitchen and food & beverage team in daily operations.
 
Main responsibilities:

Wash and sanitize utensils, dishes, cutlery, glassware, and kitchen equipment.
Keep work areas clean, including floors, walls, tables, and kitchen equipment.
Ensure that trash containers are cleaned and emptied regularly.
Properly operate dishwashing machines, sinks, and cleaning equipment.
Immediately report any damage or malfunctioning of equipment to the supervisor.
Comply with safety and health standards set by the company and local authorities.
Use personal protective equipment (PPE) appropriately when needed.
Follow safety policies for handling chemicals and disinfectants.
Collaborate with the kitchen team in organizing and storing supplies.
Assist in setting up events or special services, ensuring the availability of clean equipment.
Help receive and store kitchen supplies.
Perform all instructions and tasks assigned by the immediate supervisor, as well as any additional responsibilities required by the position.
 
Minimum requirements of the position:

High School diploma.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Ability to work as part of a team.
Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.
 
 We care for people so they can be their best.

Steward Team Lead
Full-Time / Hourly
 
Job Summary
The Steward Team Lead is responsible for supervising, coordinating, and ensuring the compliance of cleaning and maintenance operations for kitchen utensils and equipment. This role works to maintain cleanliness and order in food preparation areas, ensuring that all safety, hygiene, and quality standards are met at all times.
 
Main responsibilities:

Coordinate and supervise the steward team, assigning daily tasks and areas of responsibility.
• Train and guide stewards on cleaning techniques, equipment handling, and compliance with hygiene standards.
• Evaluate the team’s performance and provide feedback to improve productivity and efficiency.
• Collaborate with the Food and Beverage department and kitchen to anticipate and meet their cleaning and support needs.
• Maintain constant communication with the area manager regarding team status, personnel needs, and any incidents.
• Regularly inspect work areas to ensure cleaning and disinfection procedures are being followed.
• Report any failures in cleaning equipment and coordinate its maintenance or replacement as necessary.
• Participate in various meetings related to the position.
• Execute all tasks and duties assigned by the immediate supervisor, as well as additional responsibilities required by the position.
 
Minimum requirements of the position:

High school diploma and/or university studies.
Full proficiency in English and Spanish.
Minimum of 2 years of experience in stewarding and/or food and beverage.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Customer service-oriented.
 
We care for people so they can be their best.

Cook
Full-Time / Hourly
 
Job Summary
Prepare all food based on standardized recipes for any assigned kitchen area, maintaining the highest levels to produce an appealing product. Responsible for ensuring cleanliness, sanitation, and safety in the kitchen and work areas while minimizing waste and maximizing production cost ratios.
 
Main responsibilities:

Comply with applicable certification requirements for the position, including Food Protection Certification.
Assist in menu design and recipe creation.
Complete station and food preparation before restaurant opening, ensuring good service and efficiency in operations.
Take responsibility for the preparation, preservation, and presentation of all food items offered in the establishment according to standardized recipes.
Be capable of following instructions to cook and serve well-prepared meals.
Be capable of working efficiently in the kitchen and performing multiple tasks simultaneously.
Keep work area clean and safe at all times.
Maintain their work area in perfect order.
Execute all instructions and tasks assigned by the immediate supervisor, as well as additional responsibilities required by the position.
 
Minimum requirements of the position:

High School Diploma.
Advanced Culinary Fundamentals.
Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
Minimum 1 year of experience in a kitchen.
 
 We care for people so they can be their best.

Pool Maintenance Technician
Full-Time / Hourly
 
Job Summary
Responsible for efficiently and promptly carrying out the tasks of the Maintenance Department, receiving and completing work orders and maintenance requests according to the policies and procedures established by the Hotel.
 
Main responsibilities:

Maintain all equipment in good condition with minimal downtime by providing daily maintenance of the hotel under the direction of the Engineering Management.
Strive to become an independent technician capable of analyzing problems and formulating plans to complete tasks quickly with a high degree of quality.
Language skills: Ability to read and interpret documents such as safety rules (e.g., Lockout Tagout, JSAs), safety awareness information (e.g., MSDS), operating and maintenance instructions, and procedure manuals. Ability to write routine reports, maintain records, and correspondence.
Maintain all pool area cleanliness standards according to the instructions of the Pool Supervisor/Manager.
Clean any impurities that may be present in the pools and lakes.
Maintain all water features and ponds on the premises according to the instructions of the pool area supervisor.
Support and continuously improve pool area practices and services that effectively address issues affecting both guests and associates.
Regularly test pool water quality and pH balance.
Keep manual or automated records of all activities and prepare reports.
Repair incidents and breakdowns that occur during pool use.
Ability and willingness to work regularly in the pools for extended periods while operating standard pool maintenance machinery, such as vacuum pumps and common pool cleaning tools, lakes, etc.
Ability to safely follow SDS guidelines and personal protective measures when handling hazardous pool chemicals.
Follow company policies and procedures.
Comply with occupational health and safety rules and regulations, as well as rules and regulations established by the company and/or regulatory agencies.
Immediately report any incidents occurring in the work area.
Execute all instructions and tasks assigned by the immediate superior, as well as any additional responsibilities required by the role.
 
Minimum requirements of the position:

High School Diploma, studies and/or certifications related to the position.
Minimum of 1 year of experience.
Flexible schedule (available to work overtime, daytime and nighttime shifts, holidays, and weekends).
Proficiency in English and Spanish.
Knowledge of pool cleaning equipment, plumbing, and electrical systems.
Problem-solving skills.
Ability to work as part of a team.
Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.
 
 We care for people so they can be their best.