Sales Coordinator

Sales Coordinator 

Full-Time / Hourly

Job Summary

Assist Director of Sales, Account Directors & Sales Managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions, as directed by the Director of Sales.

Main responsibilities:

• Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented manner
• Maintains regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
• Possible weekends and Holidays based on business demands.
• Maintains Sales files in an organized fashion and as per specified standards.
• Maintains Accounts Coverage Program, as applicable.
• Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
• Types sales contracts, BEO’s, correspondence, reports, forms, directs mail pieces, etc., as needed by sales team.
• Maintains lead log and lead statistics to be used for strategic outbound sales.
• Attends Sales Meetings and take minutes, type, and distribute accordingly.
• Others items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Conducts site inspections for the department as needed.
• Performs all instructions and work assigned by his immediate superior, as well as any additional responsibilities that the position requires.

Minimum requirements of the position:

• High School diploma or equivalent is required with college course work in related field preferred.
• Experience in a hotel or a related field is also preferred. 
• Strong organization and presentation skills.
• English and Spanish verbal and written.
• Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge.
• Proficient with Microsoft operating Systems.

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