Operation Manager

Operation Manager

Full-Time / Exempt

Job Summary

The Operation Manager manages the overall operation of the hotel through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. The Operation Manager will primarily be responsible for operational tasks and manage others in their operational assignments at the hotel, under the direction of the General Manager/Managing Director. This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house and front of house operating departments. The Operations Manager may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, Concierge, Banquets, etc.

Main responsibilities:

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a friendly and warm demeanor at all times.
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
• Monitor all VIP and special guest requests, as well as being familiar with all in-house groups.
• Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits.
• Assist in monthly inventories and reconciliations.
• Assist food and beverage department, front desk operations and housekeeping department based on volume and need.
• Perform other duties and/or attend meetings or trainings, as required by management.
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank.
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Fully comprehend and execute all relevant phases of the front desk computer system and checklist.

Minimum requirements of the position:

• Bachelor’s degree or previous experience in the hotel hospitality field required.
• At least 4 years of related experience and/or training or equivalent combination of education and experience is required.
• Previous management experience is required.
• Strong organization and presentation skills.
• English and Spanish verbal and written.
• Flexible schedule (available to work overtime, day and night shifts, holidays and weekends).
• Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge.

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