Housekeeping Coordinator/Inspector

Housekeeping Coordinator/Inspector

Full-Time / Hourly

Job Summary

The Housekeeping Coordinator/Inspector is responsible for ensuring cleanliness and order in all designated areas by supervising and coordinating the cleaning team and conducting inspections, ensuring that guest rooms and public areas meet the company’s quality and satisfaction standards.

Main responsibilities:

• Responsible for assigning and distributing rooms to the cleaning team.
• Evaluate shift assignments and prioritize the workload.
• Answer phone calls within Hyatt’s standards, responding to requests professionally as stipulated in the company/hotel telephone etiquette procedure.
• Answer all phones, use the two-way communication system, and generate computerized reports to ensure department compliance with service standards.
• Manage and resolve guest complaints related to cleanliness in a timely and professional manner.
• Manage early arrivals, special requests, VIPs, room moves, reservations, and early departures, providing continuous updates for inspectors and cleaning supervisors.
• Regularly inspect guest rooms and public areas to ensure cleanliness and presentation standards are maintained.
• Train cleaning staff in proper cleaning techniques, use of equipment, and cleaning products.
• Supervise the inventory and replenishment of cleaning supplies and equipment as needed.
• Maintain accurate records of team productivity, inspection reports, and other documents related to the housekeeping department.
• Identify and report any issues or defects in rooms, equipment, or cleaning supplies.
• Provide feedback and guidance to cleaning staff on areas for improvement and ensure corrective actions are taken.
• Participate in relevant meetings for the position.
• Perform all tasks and duties assigned by their immediate supervisor, as well as additional responsibilities required by the position.

Minimum requirements of the position:

• High school diploma and/or university studies.
• Full proficiency in English and Spanish.
• Minimum of 1 year of experience in housekeeping and/or related field.
• Customer service-oriented.

We care for people so they can be their best.