Concierge

Do you want to work for an industrial leader that promotes values such as: 

Respect, Integrity, Humility, Empathy, Creativity & Fun? 

The Concierge is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city, events, and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales, Front Office, and Bellman/Van, as needed. 

Education & Experience

• High School diploma or equivalent required
• College course work in related field helpful
• Experience in a hotel or a related field preferred
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations. 
• Must be effective in handling problems in the workplace, incluiding anticipating, preventing, identifying and solving problmes as necessary. 
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guest. 
• Must be able to work with and understand financial information and data, and basic arthmetic functions. 
• Must maintain composure and objectivity while under pressure. 

Job Duties & Functions

• Approach all encounters with guests and empleoyees in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working  (per brand standards). 
• Maintain regular attendance in compliance with CB PR Hotel LLC standards, as required by scheduling which will vary according to the needs of the hotel. 
• Comply at all time with CB PR Hotel LLC standards and regulations to encourage safe and efficient hotel operations. 
• Maintain a friendly and warm demeanor at all times. 
• Great and welcome all guest approaching the Front Desk in accordance with CB PR Hotel LLC., standards. 
• Assist front office manager with hiring and training. 
• Coordinate special events or special projects as assigned. 
• Assists guest with problems with hotel services
• Arrange transportation needs for guests
• Responds to inquiries with accurate information regarding hotel features, services and assistance. 
• Knowledgeable of daily functions, VIP's and any other special events occurring in or pertaining to the hotel 
• Provide information on the geographical area. Suggest site-seeing location and arrange tours
• Handle Check-ins an Check-outs in a friendly efficient and courteous manner
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. 
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees. 
• Perform any other duties as requested by management. 

Because you matter!