Bellperson

Bellperson

Full-Time / Hourly

Job Summary

The Bellperson is responsible for providing a warm and friendly service upon guest and client arrival and departure, efficiently and safely managing and transporting luggage while maintaining a professional hotel image that meets the highest standards of efficiency, courtesy, discipline, and presentation. They consistently provide a warm and professional welcome and farewell to guests and clients during their arrival and departure from the hotel, always maintaining impeccable presentation and a genuine service attitude. The Bellperson is responsible for handling and transporting guest luggage during check-ins, check-outs, room changes, and storage, always displaying a service-oriented and courteous attitude.

Main responsibilities:

• Consistently provide a warm and professional welcome and farewell to guests and clients upon arrival and departure from the hotel, always maintaining an impeccable presentation and a genuine service attitude.
• Handle and transport guest luggage during check-ins, check-outs, room changes, and storage, always demonstrating a service-oriented and courteous attitude.
• Escort guests to their rooms, maintaining a respectful and discreet attitude, correctly describing the services and amenities in each room, clarifying doubts, and answering questions. If a golf cart is required for this task, strict adherence to golf cart handling policies must be followed.
• Provide accurate and timely information to guests about local tourist attractions and the surrounding area, promoting the hotel's facilities and services, and selling them when possible.
• Perform messenger and package delivery services, as well as deliver newspapers to guest rooms according to the Bell Captain’s instructions.
• Efficiently and courteously handle phone calls, providing the information requested by guests and clients based on the department’s established phrasing.
• Ensure that the work equipment is in optimal condition and maintain the area where luggage is stored in perfect cleanliness and order.
• Stay informed about the hotel’s policies, procedures, facilities, services, and events.
• Maintain a professional and calm attitude during moments of pressure, always aiming to satisfy guests within the hotel's policies and procedures. Communicate any issues that could negatively affect guest satisfaction or the hotel’s image to the immediate supervisor.
• Arrive on time for work and comply with hotel policies and procedures regarding discipline, presentation, work hours, traffic areas, and safety standards.
• Attend department meetings and continuously participate in scheduled training for the position.
• Perform all tasks and duties assigned by the immediate supervisor, as well as any additional responsibilities required by the position.

Minimum requirements of the position:

• High School Diploma.
• Flexible schedule (available for overtime, day and night shifts, holidays, and weekends).
• Proficiency in both English and Spanish.
• Preferably 6 months of experience.
• Valid Puerto Rico driver's license.
• Must be able to stand, walk, or bend. Must be able to lift a minimum of 50 pounds.
• Problem-solving skills.
• Excellent communication skills.
• Service-oriented attitude, kindness, and courtesy.

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